Frequently asked questions
Answers to the questions people ask most often before a first visit.
« Will it always be the same person coming? »
Yes, wherever possible: a fixed slot means one dedicated cleaner. If they are away (holiday, unforeseen event), we tell you in advance and organise cover for the planned visit — you have nothing to manage.
« What exactly does the cleaning include? »
Every visit follows a detailed checklist, room by room: dusting, vacuuming and floor washing everywhere; kitchen (worktops, sink, appliance exteriors); bathroom (sanitaryware, taps, mirrors). The details are on each service page and on your quote.
« How long does a visit take? »
It depends on the size and the agreed scope. A regular visit typically lasts two to four hours; a one-off deep clean can take half a day or a full day. The estimated duration is stated on your quote.
« Do I need to be home? How do keys work? »
Your presence is not required. Many clients hand over a set of keys at the first visit; keys are kept identifiable (with no address attached) and returned on simple request, or as otherwise agreed together.
« Do you bring the products and equipment? »
Yes, we work with our own standard products and equipment. If you would rather we used yours (allergies, eco preferences), say so in your request: we adapt the checklist.
« What if I have a pet at home? »
No problem: mention it in your request (species, name, habits). We adapt the visit — doors and windows stay closed, and we follow your instructions for access to rooms.
« What happens if I am not happy with the result? »
Tell us: the end-of-service check exists precisely for that. If any point on the checklist is not up to the agreed standard, we come back to fix it. That is the point of a written scope: everything can be verified point by point.
« Is the regular rate better value than a one-off? »
Yes: the higher the frequency, the better the per-visit rate, because each visit builds on the last (home already maintained, kit in place). The contract proposal details the pricing logic per frequency.
« Are you insured? »
We are happy to discuss cover and liability arrangements when preparing your quote: tell us your requirements and we will answer precisely on that framework.
« Which areas do you cover? »
We operate across France for houses, flats, offices and small shops, subject to slot availability. Describe your area in the form: we confirm feasibility within one business day.
« How do I reach you? »
Via the form on the quote page or the contact page, by email at info@jadescleaning.uk, or by phone on +44 7908 953591. We reply within one business day.
A question that is not covered here?