Terms & conditions

1 · Services and scope

Jade's Cleaning Ltd provides cleaning and routine upkeep services for private residences and professional premises (offices and small shops). The exact scope of every service is defined in writing (checklist attached to the quote) before the first intervention.

2 · Quotes and conclusion of contract

Every service is subject to a free prior quote stating the scope, any frequency and the price range. The contract is formed upon the client's written confirmation of the quote. Any manifest pricing error results in a new proposal before any work begins.

3 · Performance and access to premises

Visits take place at the agreed slot. The client ensures access to the premises (keys, codes, instructions). If the premises cannot be accessed at the planned time, the visit is rescheduled by mutual agreement.

4 · Cancellation & refund

An appointment may be cancelled or moved with reasonable notice before the planned slot (cancellation policy). Services already performed remain due; no deposit is required for one-off services, and recurring contracts may be stopped with written notice, with no hidden fees. If a service does not match the agreed written scope, a corrective re-visit is carried out free of charge; a cancellation on our part after payment gives rise to a full refund.

5 · Liability

Our liability is limited to the written scope agreed in the quote. We cannot be held responsible for pre-existing damage, fragile or valuable items not declared, or the consequences of inaccurate information provided about the premises.

6 · Governing law and disputes

These terms are governed by English law. Any dispute shall first be addressed through direct contact with our customer service (info@jadescleaning.uk) with a view to an amicable resolution.